Refund policy

Return & Refund Policy

Returns

All our products are handcrafted and designed for special occasions, often with custom fits and intricate detailing.
Because of this, we do not accept returns or exchanges once an order has been delivered.

Each piece is uniquely made and cannot be restocked or resold.

Why Returns Are Not Accepted

Our products are:

Handcrafted with high attention to detail
Designed for occasion-based wear
Often customized or tailored

This makes every piece exclusive, and therefore non-returnable.

Damages & Issues

We ensure strict quality checks before dispatch.

To raise any issue, an unboxing video is mandatory.

If you receive:

A damaged item
A defective product
An incorrect order

Please contact us within 24–48 hours of delivery with:

Clear unboxing video
Supporting images

📧 Email: info@fairyfrills.in
📞 Phone: +91-9244231364

After verification, we will provide a replacement or appropriate resolution.

Non-Returnable Items

All items are strictly non-returnable, including:

Customized or made-to-order products
Sale items
Personal care goods
Gift cards

Exchanges

We do not offer exchanges.
Only replacements will be provided in case of verified damage or incorrect delivery.

European Union 14-Day Cooling-Off Period

For orders shipped to the European Union, customers may request a return within 14 days as per applicable laws.
Items must be unused, in original condition, and with packaging.

Refunds (Only in Approved Cases)

Refunds will only be processed if:

The issue is verified
Replacement is not possible

Approved refunds will be credited to the original payment method within 10 business days.
Please allow additional time for your bank or card provider to process the amount.